Customer Testimonials

Stay away from Gettel of Charlotte County. I can't comment on the sales department, but the service department charges outrageous fees for repairs. They quoted me over $3,600 to replace an evaporator core (AC). Local AC shop replaced the evaporator core with a Hyundai factory part for $1,600. When I questioned the service manager and asked him to break down the parts and labor, he said they charge 11hrs to do this repair. Interestingly the called me at 12pm and said if I wanted the work done, they'd have it done by 5. Not sure how they get 11 hours when there ... Read More

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DealerRater - Jul 2, 2026

Stay away from Gettel of Charlotte County. I can't comment on the sales department, but the service department charges outrageous fees for repairs. They quoted me over $3,600 to replace an evaporator core (AC). Local AC shop replaced the evaporator core with a Hyundai factory part for $1,600. When I questioned the service manager and asked him to break down the parts and labor, he said they charge 11hrs to do this repair. Interestingly the called me at 12pm and said if I wanted the work done, they'd have it done by 5. Not sure how they get 11 hours when there were only 5 hours left in the work day. This is a one man job. Other shops in the area all quoted between 1,400 and 1,600. Even a different Hyundai dealer quoted far less than Gettel. I've read quite a few similar "negative" experiences with Gettel's service department. My suggestion, STAY FAR AWAY from them. I've used Venice Hyundai in the past and they have been very good to work with. My mistake trying to keep the business local.

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IF I COULD GIVE A ZERO I WOULD. THIS COMPANY IS A JOKE , WHO CHARGES $479.94 FOR A BATTERY!!! AND $769.97 FOR FRONT BRAKES. THEN TURN AROUND AND CHARGE ME $$ 43.30 JUST TO USE MY CREDIT CARD. MANAGER WILL NOT EVEN TALK TO ME!!!!!! NEVER EVER AGAIN!

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I WAS TOLD I PAID $35,000 OUT THE DOOR. I WAS HELD THERE LATE & WAS CHARGED ALMOST $50000. I AM ALMOST 80 & SCREWED

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Great dealership super team. Drive a little save a lot

Called this morning to ask a few questions regarding a car I saw online. The sales representative I was transferred to put me on hold twice to find the answer to very simple questions. The other questions were answered with I think so. I almost wanted to ask if I had the correct number 😂. Crazy. I called Fort Myers and the sales representative answered these basic questions in 30 secs. I know where my business is going

Amazing store with amazing people!!!

Great job Ashley Thank you so much for coordinating the work on my Palisade and now I’m happy. Your Service Department is awesome

One star overall but every bit of that star goes to the salesman, he was fantastic. Mark helped us look at several vehicles, explained features and answered all my questions. he was knowledgeable, kind, patient, and very helpful. After waiting hours to get back to finance, we met with joey soto, we had a deal and were excited to come back the following day to pick up our vehicle. We first thought something was off when my husband and I started getting multiple credit alerts for new inquiries 2 days later. Despite emailing and calling joey repeatedly we were finally told ... Read More

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Google - Jan 12, 2026

One star overall but every bit of that star goes to the salesman, he was fantastic. Mark helped us look at several vehicles, explained features and answered all my questions. he was knowledgeable, kind, patient, and very helpful. After waiting hours to get back to finance, we met with joey soto, we had a deal and were excited to come back the following day to pick up our vehicle. We first thought something was off when my husband and I started getting multiple credit alerts for new inquiries 2 days later. Despite emailing and calling joey repeatedly we were finally told the next day (our wedding day) that the deal wasn't going to work anymore because my ex husbands name was on my last years tax return and "We have other approvals that will put you at a higher payment but you can always refinance at a later date to drop the payment". We were not okay with this given my husbands perfect credit score and feeling as if we were being taken advantage of so we agreed to restructure the deal. We agreed to put only my husbands name on the car and were assured joey would get us the rates and payments we originally had. Over the next 3 days his credit continued to be pulled with no communication to us until joey emailed saying he had it all figured out "perfectly" and would send over the paperwork for us to sign. After finally receiving the paperwork it was a slightly higher interest rate and higher monthly payment. I suppose we were just not supposed to notice. At this point we had enough stress and wanted to be done with the entire experience. we decided to cancel the deal, return our first brand new car that we loved, and try to erase the disaster of the past week and a half. At this point i'm currently still waiting a week on my $1500 credit card refund and to add insult to injury, my husband went in for his credit card to be refunded and joey processed a charge for $4000 rather than a refund so he is now waiting on $8000 to be returned. to sum things up, if you are going to buy at Gettel Hyundai, choose Mark Ely as a salesman, you will not be disappointed! And DO NOT UNDER ANY CIRCUMSTANCE allow Joey Soto anywhere near your deal or your money!!!

(Translated by Google) Excellent service overall from all staff. (Original) Excelente atención en general de todo el personal.

Complete scamers, called about a car in the morning and I was told it is available so I said I will come later in the afternoon, when I have arrived I was told "the car just sold" so I the car was sitting 50 days on the lot but when I have come it magically sold the same day, the guy was like I have tried to call you but I didn't have any miss calls, this is a common tactic at low level dealerships so be aware

Just needed new remote batteries but the staff couldn't have been friendlier or more professional. In and out in 10 minutes. The service rep, Montana, took great care of us

We purchaswe a Hyundai Santa Fe on Wednesday the 30th of December. The sales agent Matt was kind, patient and pressure free salesman but very Smart. We really appreciated how easy he made everything and help us get the best deal. I will recommend him and always go back to him. Thank you Matt. Have a great New Year

Every employee worked to get me a deal I was comfortable with on the car I requested!

Great place bought a car from them no hassles

Very professional. Good team. Dealer fees are a tad high at $1,299. Just ask for write ups (written out the door price) on any care BEFORE taking it for a test drive to avoid pricing surprises (It IS a dealership) Otherwise great experience and great car.

Always friendly and professional. Great team for all your new car, certified used vehicle, and maintenance needs. Highly recommend!

Matt helped me buy my first car! He was very helpful, patient, and accommodating with my wants and needs! Him and his team were awesome and I definitely recommend!

We appreciated the way that Matt Booth orchestrated to show all the features and the benefits of the 2025 Tucson Limited FWD. He was knowledgeable about the process of making this purchase and walked us thru all the steps. He is a Good listener, and he wants to make sure the customer is happy. He found the vehicle we wanted and helped us negotiate the deal. Ask for Matt, at Gettle Hyundai in Punta Gorda, if you are looking for a great experience while making this important purchase. Submitted by: Danny & Wanda Collins

Very grateful to have bought a car from this dealership, Ernesto Lopez has made Service Appointments a breeze. Easy, fast and comfortable!

I been a Gettle customer for 20yrs . Your service center excellent , your service staff and mechanics A+

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A bit disappointed with my experience. I came in expecting to leave with the car we had been discussing. The staff were talking to me as if everything was already set—telling me to get insurance and prepare like the car was mine. After doing all that, I found out I couldn’t actually get the car. Please make sure customers are truly able to get it before telling customers to move forward. It gets people’s hopes up and causes them to spend money they don’t really have. I was there for 4–5 hours, and in the end it ... Read More

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Google - Dec 11, 2025

A bit disappointed with my experience. I came in expecting to leave with the car we had been discussing. The staff were talking to me as if everything was already set—telling me to get insurance and prepare like the car was mine. After doing all that, I found out I couldn’t actually get the car. Please make sure customers are truly able to get it before telling customers to move forward. It gets people’s hopes up and causes them to spend money they don’t really have. I was there for 4–5 hours, and in the end it felt like all that time and effort was for nothing. I will say the staff were friendly and did try everything they could, but the communication and expectations need to be much better.

Anthony in the service department was the best to work with. He was honest and very friendly! We will definitely be back for more service needs.

This dealer play the trick by giving online price as low and when call them, they increase the price by adding extra amount by saying we added this and that and also plus $1299 delivering charges for used car, which is at there place, not to ship at my place, to pick it from there place. So altogether increase the price by $2600 extra

Be careful buying a car from these guys. They add on all kinds of other charges. I was looking at a vehicle priced at $15,000. When the salesman presented me the final price it was $22,000. OUTRAGIOUS!

Buyers fyi. Internet price is not the price. Gettel added over 4000.00 in fees and add-ons in my case. What a waste of time.

My sales associate Mark Ely and the sales manager Aidan and the team at Gettle Hyundai made my purchase a wonderful experience. I would highly recommend them to my family and friends. Thank you

Daniel Lopez gave me an exellent experience very funny and helpful, no bad signs in this dealership with this guy and Kyle was also great and funny too.

Great staff and especially Ami who answered all my questions and believe me I always had a lot of questions and bugged him a lot about my new Venue. Love it.! Anthony at the checkin has always been great x 3 yearswith me and always had a few laughs.

I gave a 1 star due to Justin, Mario and Sandy. This is our first purchase from Gettel Hyundai Punta Gorda and our experience was horrible. First of all they kept repeating that you can only give us a 5 star rating…… well if I received a 5 star experience I would’ve given a 5 star rating. I won’t go into detail because I’m exhausted telling my story. So in a nutshell.. Justin doesn’t know how to access his voicemail since he never returns his calls and doesn’t know the vehicles since we wanted someone to take some time ... Read More

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Google - Nov 21, 2025

I gave a 1 star due to Justin, Mario and Sandy. This is our first purchase from Gettel Hyundai Punta Gorda and our experience was horrible. First of all they kept repeating that you can only give us a 5 star rating…… well if I received a 5 star experience I would’ve given a 5 star rating. I won’t go into detail because I’m exhausted telling my story. So in a nutshell.. Justin doesn’t know how to access his voicemail since he never returns his calls and doesn’t know the vehicles since we wanted someone to take some time to review the vehicle with us but he kept asking “What ya want to know “? Duh……. This is my first Hyundai Tucson so I’d like to know everything and of course it was easier to say “We’ve got it” and just read the manual than to bare us anymore headache. Mario and Sandy well they just tell you what you want to hear and tell you “I’ll have something waiting for you for your inconvenience when you get here“ but it’s never there. I will give 5 stars to Rancel the Service dept… what an amazing, detailed, personable, and thorough customer oriented employee. Another 5 stars goes to Adan… who spent the time to LISTEN to me without empty promises but actually asked what he could do to make our experience better……. AMAZING! These two amazing employees obviously know how important customer satisfaction is the key to future and returning customers. We were actually considering going to another Hyundai dealer for our routine service/needs/future purchases/etc but Rancel and Adan changed our minds. Thank you so much Rancel and Adan! I would like to add that I received a phone call from Adan a sales manager approximately 2-3 weeks ago ( the second week of December 2025) asking me to change my review to a positive review. I stated that would be a lie. He went on to say to do it for him since he did try to help our situation ( oh by the way he promised us a full tank of gas we never received). This so very unprofessional and to ask someone to lie is especially classless. Goes to show how they want to conduct business…..the UNPROFESSIONAL way. AGAIN if we received 5 star service we would have given a 5 star rating. Oh and we never received a call or response concerning our rating…. Just a call to change our rating. How pathetic!!!!!!!

Devin was my salesman, great vehicle knew exactly what I wanted and everything was so smooth and he is very respectful. Great dealership definitely look forward to future business in the company

When I began searching for a new car, I relied heavily on online review sites to help me decide where to shop. Initially, Gettel Hyundai was not at the top of my list. My search began in Fort Myers, but I am now very glad that I did not overlook Gettel Hyundai of Charlotte County. I found that just because someone else reports a bad experience, it doesn't mean that you will as people are more likely to post negative than they are positive experiences. My visit to Gettel Hyundai turned out to be the best buying experience I ... Read More

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Google - Oct 28, 2025

When I began searching for a new car, I relied heavily on online review sites to help me decide where to shop. Initially, Gettel Hyundai was not at the top of my list. My search began in Fort Myers, but I am now very glad that I did not overlook Gettel Hyundai of Charlotte County. I found that just because someone else reports a bad experience, it doesn't mean that you will as people are more likely to post negative than they are positive experiences. My visit to Gettel Hyundai turned out to be the best buying experience I have ever had. The salesman, Matt Boothe, stood out for his professionalism. He did not play any of the typical "salesman games." After I explained the features I wanted in a vehicle, Matt showed me a beautiful Santa Fe. While the vehicle was priced higher than I had planned to spend, Matt assured me that they could work with me on the price. I then met with Adan Hernandez, the General Sales Manager. He understood that my main concern was the out-the-door price, rather than monthly payments. We negotiated back and forth and ultimately reached an agreement that worked for both of us. The final steps of the process involved working with Joey Soto, the Finance Manager. Joey was pleasant and easy to work with, making the closing process smooth and straightforward. If you are looking for a great car buying experience, I highly recommend visiting the "dream team" of Matt, Adan, and Joey at Gettel Hyundai. They truly make the process exceptional.

⭐️ 2.5 / 5 — Honest Review of My Experience at Gettel of Charlotte County I recently purchased a 2023 Kia Soul (13,000 miles) from Gettel of Charlotte County, and my overall experience was about a 5 out of 10. I drove 2 hours and 30 minutes to this dealership with the intent to buy a Kia Forte for my daughter. After seeing it, I decided it wasn’t the right fit and started looking at other cars better suited for her. I briefly considered a 2018 Honda HR-V, but after hearing the finance representative Joey talk about approvals and credit based on mileage and model year, I went on their website ... Read More

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Google - Oct 23, 2025

⭐️ 2.5 / 5 — Honest Review of My Experience at Gettel of Charlotte County I recently purchased a 2023 Kia Soul (13,000 miles) from Gettel of Charlotte County, and my overall experience was about a 5 out of 10. I drove 2 hours and 30 minutes to this dealership with the intent to buy a Kia Forte for my daughter. After seeing it, I decided it wasn’t the right fit and started looking at other cars better suited for her. I briefly considered a 2018 Honda HR-V, but after hearing the finance representative Joey talk about approvals and credit based on mileage and model year, I went on their website myself to look for a newer vehicle in my price range. That’s when I found the 2023 Kia Soul listed at a fair price and got approved. Unfortunately, that’s where the issues began. The sales agent, Daniel, gave me a completely made-up price that didn’t match the one listed online. When I questioned it, Joey said he had “no clue.” After I pressed the issue, Joey finally updated it to reflect the correct website price. During financing, Joey also tried to sell me extended warranties and dealership service packages even though I don’t live anywhere near that county. I declined. My quoted monthly payment was $391, but the APR wasn’t clearly shown until the very end of the signing process. After fixing the price of the car, the monthly rate dropped to a 353. What really disappointed me came after the sale. The car was delivered nearly 100 miles to my home with no active insurance and my old tag. I assumed the dealership had handled the registration and insurance transfer properly, but a week later, I learned I had been driving uninsured the entire time. Then, to make matters worse, Daniel texted me asking for my proof of insurance but wanted it sent to his personal email — not a company email. I had to ask him multiple times for an official dealership email (including the sales manager, Aiden) before sending the documents, I texted Daniel the proof because he did not give Aiden’s email. Overall, my experience left me feeling frustrated and disappointed. If you live outside of Charlotte County, I would strongly advise against purchasing from this dealership. Communication was poor, pricing was not handled transparently, and important details like insurance, registration, and APR disclosure were not managed responsibly. They were quick to push warranties but careless with the basics that actually protect the buyer.

Very nice place. Friendly staff and clean dealership. I would recommend coming here over Fort Myers Hyundai any day. It is well worth the drive. Thank you Tony for taking care of me and Mario for just checking on me and just to come over to chat. I also love the playlist here.

It’s amazing place to come buy and service your car. It’s a well ran company and store great leadership all around…

GREAT people. Really enjoyed the process with George and Mario purchasing our new car. We not only talked about cars but we also talked about family and friends. Thank you to both of them.

I just got my second vehicle in the last week. Daniel Lopez helped was amazing. He made the experience of buying not one, but two cars truly worth the time. He made sure my needs were met, and answered all my questions. Also Joy from finance was part of that great experience as well

This is the best Hyundai dealer in my area. Daniel and Adan assisted my husband in getting his lease. Daniel has a very welcoming personality and I appreciate that he took into consideration all the things we had mentioned to get us the car that we needed. The dealer in general has a very positive energy when you walk in and the people are very nice.

I Had a great buying experience today Thanks to Shane Murray and Kyle Kuhne! I definitely recommend coming here if you are in the market for a vehicle!

I purchased a new vehicle on May 3,2025. They could not provide the second key fob at the time. I received a paper that said they owe me. After a month they still could not provide one. I called another dealer and they could. The salesman talk to his manager and they said to go ahead and purchase they would pay for keyfob. I had to pay and they said they would reimburse my money. I sent copies of bill and proof of payment and they still haven't returned my money. Now they are no longer answering my emails. I ... Read More

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Google - Oct 5, 2025

I purchased a new vehicle on May 3,2025. They could not provide the second key fob at the time. I received a paper that said they owe me. After a month they still could not provide one. I called another dealer and they could. The salesman talk to his manager and they said to go ahead and purchase they would pay for keyfob. I had to pay and they said they would reimburse my money. I sent copies of bill and proof of payment and they still haven't returned my money. Now they are no longer answering my emails. I did email and spoke to owner. I sent a copy of receipt and have not heard from anyone back again

Had a great experience buying my Jeep Sahara here. From start to finish, the team was great. Danny, Aiden and Joe made sure the entire process was smooth. Thank you so much!!!

I only selected one star because it’s the only way I could make a comment. Let me start with when I first bought the vehicle. I told the finance guy “my husband told me not to get into the extras”. He then proceeded to call my husband as if I’m a 1940s housewife!!!! I’m now coming for the free oil changes only I will never buy a car here or do business once I get the free services, I am entitled to. I am getting an oil now change and the mini reconditioning that came as a ... Read More

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Google - Oct 4, 2025

I only selected one star because it’s the only way I could make a comment. Let me start with when I first bought the vehicle. I told the finance guy “my husband told me not to get into the extras”. He then proceeded to call my husband as if I’m a 1940s housewife!!!! I’m now coming for the free oil changes only I will never buy a car here or do business once I get the free services, I am entitled to. I am getting an oil now change and the mini reconditioning that came as a free extra. After two hours, I went up to inquire with a person who literally ignored me. Didn’t talk to me when I said I’d like to check on the status of my vehicle. He continued to type on his computer, and after about four minutes, looked at me and said you need to go over there if you want to get an update. Mind you I did see my car being pulled out just about two hours after I arrived. It was then that they were going to be begin the mini detailing. So it took two hours to do an oil change . It is now 1 o’clock and I’ve been here since 10!! my car still isn’t done.

I just wanted to take the time to say Thank You to Shane Murray for assisting us on getting a new to us car! We walked in with no appointment and left with the perfect vehicle. Throughout the process, we were never pressured to go over our budget and Shane took the time to listen to what we wanted. By far my best experience at a dealership and will definitely be back for any future car purchases.

My son made his first car purchase today and the level of customer service from beginning to end was absolutely unmatched! We will recommend this dealership to anyone and everyone!

Just met bash belt to me appearance is everything The young man treated me with respect and professionalism to me that goes a long way that shows me that he has self-respect and if you have that you have it for others

Everyone is awesome!

Ashley is awesome including the entire technicians.

I want to give special recognition to Eumelio Gutierrez from the Service Department at Hyundai. Since the time he was in Fort Myers, his professionalism, attention to detail, and excellent customer service have always stood out. Even though we have a Hyundai dealership only five minutes from our home, we prefer to drive all the way to Punta Gorda just to have Eumelio, take care of our vehicle. From day one, his service has been nothing but impeccable. Highly recommended!

Tony consistently treats the servicing of my vehicle like it's his own car! It always returned to me repaired per my requests and clean! Both of my Sonatas are services here.

Gettel Hyundai of Charlotte County goes above and beyond in the service department! We have been using their service department for more than 10 years, and won’t go anywhere else. Friendly, courteous, and always take care of our needs.

The service department at Gettel Hyundai is superb! We have been to the Ft Myers location, and the Naples location, but we drive 45 minutes to have our cars serviced at this location. Well worth the drive! The service is quick, we are never "up sold", and Ashley is such a joy to see at every visit.

Great service, the staff was very professional.

Wonderful service, in and out without hassle. Truly one of the best dealership experiences i’ve had. Thank you!!

Beware of this dealership!!! They have my car and the part is on back order. I can’t use my car cause may cause more damage. They won’t allow me to use one of their vehicles because of my insurance. If they are working on your car and you have Progessive Insurance they will not provide you a car. They then refer you to enterprise in which you have to pay for rental insurance, even though Progressive Insurance covers rentals. So it leaves you with no option!! This is what your full warranty gets you!!!

My husband and I went into Gettel Hyundai looking for a vehicle to fit our now growing family. Our experience was Phenomenal. Our car salesman Mark Ely was the highlight of our car buying experience. He was Transparent, honest, and patient with us (which in the past at other dealerships has been hard to come by) We were so satisfied with our experience, we couldn’t help but put out a good word . If you’re in the market for a car I would 10/10 recommend this dealership for their exceptional customer service and best prices in the area.

This has been one of the best experiences in my life. Gette Hyundai has been great, Santino Robert and Mario have great customer service thank you so much

Someone in finance who lies and says their name is ROB needs an education on how to do their job Rude and disrespectful All I was trying to do was find out the institution that my stepdad was making his payment through on his car because he had mini strokes last year and he couldn’t remember and is unable to drive anymore and this gentleman refused to give me any information and I even said well I have him right here. You can verify with him what I’m trying to do and he refuse to do even that ... Read More

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Google - Sep 8, 2025

Someone in finance who lies and says their name is ROB needs an education on how to do their job Rude and disrespectful All I was trying to do was find out the institution that my stepdad was making his payment through on his car because he had mini strokes last year and he couldn’t remember and is unable to drive anymore and this gentleman refused to give me any information and I even said well I have him right here. You can verify with him what I’m trying to do and he refuse to do even that Which is something that everybody else does at his banks and everything that I do because I am power of attorney I have all my stepdad‘s personal information like Social Security number and all that I wasn’t asking for anything but a name of an institution, which is the same thing as suggesting a bank that I could go to. On top of that, you guys need to work on your phone system, I was disconnected from several times trying to get this taken care of so now that does not make for a happy customer

If I could leave 0 stars I would. This is the first review I have ever written for any business. I am not the type to complain, but my experience at this dealership was so bad that I feel like I need to warn others. I found a car online listed for $22,991 and thought it was a great deal. I even called ahead to confirm it was available. When I got there, the salesperson Daniel asked me what price I saw online. I told him $22,900. A few minutes later he came back and told me to check again, and suddenly the ... Read More

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Google - Sep 6, 2025

If I could leave 0 stars I would. This is the first review I have ever written for any business. I am not the type to complain, but my experience at this dealership was so bad that I feel like I need to warn others. I found a car online listed for $22,991 and thought it was a great deal. I even called ahead to confirm it was available. When I got there, the salesperson Daniel asked me what price I saw online. I told him $22,900. A few minutes later he came back and told me to check again, and suddenly the price had changed to $23,800. That should have been my first red flag. From there, the process turned into a nightmare. I was at the dealership from 11:30 in the morning until 6:30 at night. They blamed the bank and loan process for the delay, but it felt like a tactic to wear me down until I would give in. Everyone acted nice on the surface, but by the end it was all pressure and upselling. The finance guy Kyle was the worst part of the experience. Not only did he push shady tactics to get me to buy their add-ons, but he even suggested things like puncturing a nail in my tire when the tread wears down just to file a false insurance claim for new ones. He mentioned other tricks like that, which honestly felt like straight up encouragement to commit fraud. That is the level they will stoop to in order to make their extras seem worth it. By the time all was said and done, the $22,991 car I came for turned into a $33,000 purchase. When I went back later to cancel some of the add-ons I never wanted in the first place, they fought us the entire way until we raised our voices to get them removed. I do like the car itself. But that is the only good thing I walked away with. Buying a car should feel exciting and rewarding. Instead, I left feeling scammed, taken advantage of, and disgusted with their tactics. I am contacting corporate to escalate this situation because a dealership operating like this absolutely needs to be checked. If you are an experienced buyer who knows how to dodge every dealership trick, maybe you will make it out okay. But if you are a first time buyer or someone trusting that a dealership is there to help you, stay far away. They will take advantage of you in every way possible. I wish I had read a review like this before walking in. Hopefully this saves someone else the headache.

Don’t buy a car here, honestly don’t even go look here

Thank you Pietro and crew for buying my wife's Audi and getting her into a brand new 2025 Kona N Line. We truly enjoyed the back-and-forth haggling process. You treated us fairly and everyone involved in the process was a pleasure to deal with. I can see why you guys are so successful.

I had a great experience with my first dealership purchased vehicle. The process can be stressful, but I worked with Matt, who was patient, personable, and informative which made me comfortable. Kyle was also a pleasure to work with and gave great information and options. I am loving my new Santa Cruz and recommend Charlotte Gettel Hyundai to anyone looking for a smooth car buying experience!

If I could give a negative number that's what this horrible dealership deserves. Had a 3 pm appointment. Took the day off work. Drove over 2 hours to get there, meanwhile I was receiving texts and calls and had verified it was still available before leaving. Came for a 2025 CPO Palisade Calligraphy. Salesman didn't bother to tell us anything as we were sitting at the desk speaking to him about the vehicle. He finally asked us to come outside and then said, the car sold one hour ago and he had a brand new 2025 Calligraphy waiting for us. We were ... Read More

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Google - Aug 19, 2025

If I could give a negative number that's what this horrible dealership deserves. Had a 3 pm appointment. Took the day off work. Drove over 2 hours to get there, meanwhile I was receiving texts and calls and had verified it was still available before leaving. Came for a 2025 CPO Palisade Calligraphy. Salesman didn't bother to tell us anything as we were sitting at the desk speaking to him about the vehicle. He finally asked us to come outside and then said, the car sold one hour ago and he had a brand new 2025 Calligraphy waiting for us. We were absolutely blind sided and expressed that we were very upset. He then left us out in the heat to get a man who never even told us his position at the dealership and offered no concessions at all. In fact his attitude was like, it is what it is and had zero concerns for what had just happened.I let him know this to us was like a bait and switch and we were leaving. He turned around and walked away. Do not do business with this company that showed us it has zero integrity.

Deceptive pricing — watch out for hidden dealer fees and rebate tricks. I had a very frustrating car-buying experience at this dealership. We agreed on a sales price after a large dealer discount, but when the final paperwork came out, the dealership tried to add several hidden dealer fees and charges on top of the agreed price, including: • AutoButler fee • Window Tint • Door and Cup guards • Pre-Delivery Service charge They also tried to include my military rebate as part of the dealer discount, even though the dealership had advertised the military rebate and the dealer discount as two separate incentives. I ... Read More

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Google - Aug 15, 2025

Deceptive pricing — watch out for hidden dealer fees and rebate tricks. I had a very frustrating car-buying experience at this dealership. We agreed on a sales price after a large dealer discount, but when the final paperwork came out, the dealership tried to add several hidden dealer fees and charges on top of the agreed price, including: • AutoButler fee • Window Tint • Door and Cup guards • Pre-Delivery Service charge They also tried to include my military rebate as part of the dealer discount, even though the dealership had advertised the military rebate and the dealer discount as two separate incentives. I was told all these charges were already included in the discount, but after checking the math, it was clear they were added after the fact. When I questioned it, I was told the fees were non-negotiable. If you’re shopping here, read the contract carefully and double-check the numbers. Don’t assume that “discount” means what it sounds like. This kind of misleading sales tactic is exactly why car dealerships have such a bad reputation.

Typical of car dealers. High hidden fees attached to vehicles. Deceptive sales people who’s only concern is extracting the most money from you possible. This is 2025 don’t the think are hip to all the maneuvers and games? They couldn’t do a transparent deal if their lives depended on it. Stay clear and search hard for a more reputable car buying establishment. TERRIBLE.

Went with a friend to start car shopping. Everyone was super to work with and yes we left with a new car!

Went in with engine issues looking for a diagnosis. They cleared multiple engine codes then gave me an oil change saying that was the issue, sending me on my way without a test drive. Ten minutes on the road I get more engine codes and almost blow my engine driving home. Courtesy Hyundai in Tampa diagnosed the issue and even said they shouldn’t have blamed it on the oil and should've at least given it a test drive. Very disappointed and feels like a waste of $90 just to almost blow my engine driving with the same issue afterwards.

Do not waste your time. I went on two separate occasions to look at vehicles and I was completely ignored both times. I was on the lot for 45 minutes the first time and 35 the second time. Both times salesman saw me, and ignored me. They are clearly more interested in the games on their phones and personal conversations than making a sale. I will never return. Not to this dealer or any Gettel dealership. They must pay their salesman by the hour now, only thing that makes sense. What a joke of a dealership. Miranda the internet sales rep was ... Read More

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Google - Jul 10, 2025

Do not waste your time. I went on two separate occasions to look at vehicles and I was completely ignored both times. I was on the lot for 45 minutes the first time and 35 the second time. Both times salesman saw me, and ignored me. They are clearly more interested in the games on their phones and personal conversations than making a sale. I will never return. Not to this dealer or any Gettel dealership. They must pay their salesman by the hour now, only thing that makes sense. What a joke of a dealership. Miranda the internet sales rep was the only person I talked to and that was via phone and text. She was nice and apologetic. She should find a better dealership. This place is a travesty

If I could give this dealership zero stars, I absolutely would. After spending 7 long hours at this dealership finalizing a deal with Sebastian Bolt, we noticed one of the rims was badly dented and scratched. We brought it to Mr. Bolt’s attention, and he assured us a new rim would be ordered and added to the “We Owe You” form. He promised to contact us Monday with more information. After days of silence, we finally heard back on Thursday, and he casually said “you’re all good.” At no point did he ever mention the rim would just be ... Read More

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Google - Jul 2, 2025

If I could give this dealership zero stars, I absolutely would. After spending 7 long hours at this dealership finalizing a deal with Sebastian Bolt, we noticed one of the rims was badly dented and scratched. We brought it to Mr. Bolt’s attention, and he assured us a new rim would be ordered and added to the “We Owe You” form. He promised to contact us Monday with more information. After days of silence, we finally heard back on Thursday, and he casually said “you’re all good.” At no point did he ever mention the rim would just be painted — not replaced, as we were promised. My husband went in expecting a new rim to be installed, only to be told it would take several hours. That didn’t make sense — it doesn’t take that long to change a rim. They gave him a rental, and when he returned, he was asked, “Do you like how the job came out?” That’s when he found out it had been painted, not replaced. This is absolutely deceitful. The lack of communication, the misleading promises, and the flat-out lies are unacceptable. Mr. Bolt lied to our faces, and when my husband returned, he was lied to again — this time with Mario, who acted like nothing was wrong. Between the two of them, it felt like we were dealing with scammers, not salespeople. What’s worse is that we never received a copy of the “We Owe You” form, even though I saw Mr. Bolt write it and the finance rep confirmed it. Now, I have no doubt they just rewrote it afterward. We have purchased vehicles from this dealer for years, but after this experience, we will never return again. If you go, stay far away from Sebastian and Mario — they’ll tell you what you want to hear just to close the deal, then do something completely different. Absolutely terrible customer service and completely untrustworthy

I normally don't post reviews but this left such a terrible taste in my mouth i feel I have to. Back in December 24th 2024 my hyundai sonata's engine blew. I was told to take it to the hyundai dealership because there was a warranty that my car could fall under that would cover an engine replacement. I called the dealership and explained my terrible situation and that I was interested in seeing if the car could fall under warranty. I had the car towed and days later was called by my tech who said that the car would ... Read More

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Google - Jun 28, 2025

I normally don't post reviews but this left such a terrible taste in my mouth i feel I have to. Back in December 24th 2024 my hyundai sonata's engine blew. I was told to take it to the hyundai dealership because there was a warranty that my car could fall under that would cover an engine replacement. I called the dealership and explained my terrible situation and that I was interested in seeing if the car could fall under warranty. I had the car towed and days later was called by my tech who said that the car would not in fact fall under warranty protection as the car had a "blown head gasket" and the damage was unrelated to the requirements for warranty coverage. I sucked it up and waited until the repair was completed only to be called after the repair was completed and told "We replaced the headgasket but that didn't fix the car it turns out your engine is covered under warranty so we will get that replaced for you and covered". I was happy, finally taking a breath of relief that I wouldn't be burdened with a massive engine replacement bill. I was called days later to come and pick up the car as the engine was replaced and ready for me. I'm then told I have a bill of 5k. I was confused because I was told that the engine replacement fell under warranty and was covered. The tech tells me that im being charged for the previous incorrect work done on the car. I ask why I have to pay for a repair that inevitably was a wrong call on their part when I inquired about the warranty in the first place. The tech told me that I could put in a claim to get a reimbursement and that hyundai takes care of its customers. He gave me a number and I called it. The rep tells me that they do not reimburse for the work I put in for and that I had to visit a website called hyundaithetaenginesettlement to put in a claim there. I do exactly that only to be contacted by another rep who tells me that I need to contact another department. He ends up sending me back to the original phone number who the tech gave me in the first place. Over the next couple months these 2 departments send me back and forth to each other and supervisors on each side with no luck. It seemed like I was always being pushed onto another representative. Finally I get sent to one final department which felt promising because they seemed like they really wanted to help. Another couple months later and just before they finalize my reimbursement they call and say that they won't be doing it. They say that they don't cover reimbursement for my particular issue and that there's no where else they can send me. This was multiple months (we are 6 months months into this year) of back and forth between multiple customer services only to end up out my money and mentally drained. I won't be servicing here again and sorry about the lengthy post.

I was interested in a vehicle at this dealership and discovered — through my own mechanic — that it had a serious issue at interstate speeds, likely related to the transmission or torque converter. I brought this up to the dealership, and instead of addressing the issue transparently or pulling the vehicle until it was fixed, I was told someone else had an appointment to look at it. In short, they knowingly sold (or attempted to sell) the vehicle to someone else without disclosing the issue. If that buyer didn’t take it on the highway during a test drive, they’d ... Read More

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DealerRater - Jun 24, 2025

I was interested in a vehicle at this dealership and discovered — through my own mechanic — that it had a serious issue at interstate speeds, likely related to the transmission or torque converter. I brought this up to the dealership, and instead of addressing the issue transparently or pulling the vehicle until it was fixed, I was told someone else had an appointment to look at it. In short, they knowingly sold (or attempted to sell) the vehicle to someone else without disclosing the issue. If that buyer didn’t take it on the highway during a test drive, they’d be completely unaware of the risk they were driving off with. This kind of dishonesty is exactly why people hate buying vehicles (used). It’s not just disappointing — it’s unethical. Selling a vehicle while knowingly hiding a major mechanical issue says a lot about their priorities. Clearly, profit comes before customer safety or integrity. Buyers beware. Ask lots of questions. Get your own mechanic involved. And don’t expect honesty here.

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Update: had to drive 2 hours to get this cancellation form figured out. Waiting to see if the dealership updated my form to JM&A. Joey was nice enough to send the email in front of me. Waiting to see if this will be the last time I️ have to stretch myself hours and hours to figure this out. I’m extremely disappointed and frustrated with how Gettel Hyundai of Charlotte County handled my GAP and service contract cancellation. I submitted signed cancellation forms on May 1, 2025, expecting a standard refund process. What I didn’t expect was to discover — a ... Read More

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Google - Jun 2, 2025

Update: had to drive 2 hours to get this cancellation form figured out. Waiting to see if the dealership updated my form to JM&A. Joey was nice enough to send the email in front of me. Waiting to see if this will be the last time I️ have to stretch myself hours and hours to figure this out. I’m extremely disappointed and frustrated with how Gettel Hyundai of Charlotte County handled my GAP and service contract cancellation. I submitted signed cancellation forms on May 1, 2025, expecting a standard refund process. What I didn’t expect was to discover — a month later — that my service contract was secretly reinstated by the dealership without my consent. I never signed anything authorizing that reinstatement, and JM&A confirmed the dealership submitted the request internally. I’ve spent hours calling, emailing, and following up — and despite being promised call-backs and a fix, I’ve received no written confirmation that the contract has been re-cancelled or that my refund is being processed. This isn’t a clerical error — this is a serious breach of trust, and it directly affects my auto loan balance and financial planning. And based on other reviews I’ve now read, this seems to be a recurring pattern at this dealership — refunds being delayed for months or ignored entirely. I would not recommend Gettel Hyundai to anyone based on this experience. If you’ve purchased a vehicle here, double-check every contract and follow up on every cancellation — because they will not do it for you. And if you’re waiting on a refund, don’t assume it’s being handled behind the scenes. It probably isn’t.

They called me up several times for months now since I walked in with a internet price from their website and they wanted to charge me an additional 4 thousand dollars in extra charges not just tax. I told them I bought another car from a dealer without those extra charges, but they still call me. I'm so thankful for the internet to voice my opinion and buy good cars at good prices off the internet vs going to brick and mortar stores!

I’ve been calling the dealership for over 2 months now requesting for a Service Refund amount in writing for my total loss Gap claim, never received a call back after MULTIPLE times leaving messages, the lady at the front desk left “notes” on the finance department desk for a return call.. nothing. Just got off the phone with the MANAGER after explaining the whole situation his exact words were “I have a deal right now I’m going to have to deal with this tomorrow”. No one from the finance department is working today, so if you were planning on ... Read More

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Google - May 27, 2025

I’ve been calling the dealership for over 2 months now requesting for a Service Refund amount in writing for my total loss Gap claim, never received a call back after MULTIPLE times leaving messages, the lady at the front desk left “notes” on the finance department desk for a return call.. nothing. Just got off the phone with the MANAGER after explaining the whole situation his exact words were “I have a deal right now I’m going to have to deal with this tomorrow”. No one from the finance department is working today, so if you were planning on buying a car you would have to wait until it best services them. (Or the manager straight up lied to me) last time I called was on 05/14 and they said they were sending over the paperwork AS WE WERE SPEAKING I call today to get an update on everything and they told me nothing has been sent.. I’m extremely disappointed and hurt that I’m being treated like this from a dealership I bought a car from last year.

My experience at this dealership was disappointing and frustrating from start to finish. The sales process felt like a throwback to old-school, high-pressure tactics—fast talking, unclear numbers, and no upfront information about taxes, fees, interest rates, or lease terms. The salesperson didn’t have accurate information and was clearly not supported by management. I was offered a deal that didn’t start until the next day, pitched as some kind of “exclusive” opportunity. It quickly became obvious that the team was using canned responses and hard-close techniques rather than listening to my needs or being transparent. Despite claiming to ... Read More

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DealerRater - May 24, 2025

My experience at this dealership was disappointing and frustrating from start to finish. The sales process felt like a throwback to old-school, high-pressure tactics—fast talking, unclear numbers, and no upfront information about taxes, fees, interest rates, or lease terms. The salesperson didn’t have accurate information and was clearly not supported by management. I was offered a deal that didn’t start until the next day, pitched as some kind of “exclusive” opportunity. It quickly became obvious that the team was using canned responses and hard-close techniques rather than listening to my needs or being transparent. Despite claiming to be the #1 EV dealership in Florida, they had little understanding of how the $7,500 federal EV tax credit actually works. They didn’t apply it at the point of sale, nor could anyone clearly explain how it could benefit me as a buyer. In fact, their finance team seemed largely untrained and unprofessional—lots of noise, no clarity. Overall, the experience felt more like a scripted hustle than a real car-buying conversation. It’s unfortunate because I was a serious, qualified buyer looking for the right EV—but this was not the place for it.

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They were great when we were buying a car but will not return phone calls regarding paperwork we need as the car was totaled in an accident. Due to them NOT returning 9 calls from my nephew and 1 from me, they just lost a sale since we need another car as the 1st one was totaled. VERY DISAPPOINTED 2 weeks later, and they still can't get one piece of paper sent to an insurance company which is now going to cost my nephew another car payment, which is 2 car payments because Gettel Hyundai cannot send a piece of paper after 11 non-responsive ... Read More

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Google - May 13, 2025

They were great when we were buying a car but will not return phone calls regarding paperwork we need as the car was totaled in an accident. Due to them NOT returning 9 calls from my nephew and 1 from me, they just lost a sale since we need another car as the 1st one was totaled. VERY DISAPPOINTED 2 weeks later, and they still can't get one piece of paper sent to an insurance company which is now going to cost my nephew another car payment, which is 2 car payments because Gettel Hyundai cannot send a piece of paper after 11 non-responsive phone calls and 2 talking to people calls saying they're going to send it out right now. Customer service/ finance department are absolutely incompetent

Disappointed that attempt to negotiate a fair price on a pre-owned has led to being hung up on by your sales agent. I provided everything requested and still tried to work with your salesman. I even apologized for any misunderstanding on my part in not being clearly explained your dealership process, when I upfront asked if business can be conducted remote and if not we do not need to begin. If your salesman can't do math and is called out on it, that shouldn't lead to their frustration hanging up on a customer. I was then text back ... Read More

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Google - Apr 26, 2025

Disappointed that attempt to negotiate a fair price on a pre-owned has led to being hung up on by your sales agent. I provided everything requested and still tried to work with your salesman. I even apologized for any misunderstanding on my part in not being clearly explained your dealership process, when I upfront asked if business can be conducted remote and if not we do not need to begin. If your salesman can't do math and is called out on it, that shouldn't lead to their frustration hanging up on a customer. I was then text back am I not sure the call didn't just drop? Well sir, you would have called the customer back Ami. You would have been smarter not responding to my text asking does your dealership condone hanging up on customers. Most people call back when a call drops. Have a good day. I will spend my money elsewhere and hopefully people just avoid Ami.

BUYER BEWARE!!!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I live in Northern Virginia but was willing to travel to get the vehicle. We called the dealership several times trying to make a deal but no one seemed interested in talking to me about it. One of the sales managers was incredibly rude on the phone and told me he was too busy to talk to me and that I probably didn't have any business buying a vehicle that was ... Read More

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DealerRater - Apr 25, 2025

BUYER BEWARE!!!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I live in Northern Virginia but was willing to travel to get the vehicle. We called the dealership several times trying to make a deal but no one seemed interested in talking to me about it. One of the sales managers was incredibly rude on the phone and told me he was too busy to talk to me and that I probably didn't have any business buying a vehicle that was not in my local area. The conversation became a little heated and I ended up hanging up on him, this was on a Saturday. On Monday another sales manager called and was very nice and apologetic, we ended up making a deal on the vehicle and flew to Florida to get it. I clearly should have left well enough alone after the first person was so awful, but I didn't. It's now been a little over 10 weeks since I purchased the vehicle and I still don't have tags or a title. I have made so many phone calls to so many different people at this dealership and no one will give me straight answers. I have had 3 different 30 day tags issued, the first one was dead for 11 days before I received the second one from Gettel and the second one was dead for 6 days when I received third one. That one came from the Florida Highway Safety and Motor Vehicles. It is incredibly frustrating to be paying for a vehicle that apparently I do not own!!!! The last person that I spoke with was on April 4th, and he said he was the finance manager and would look into the situation and get back to me by Monday April 7th, it's now April 25th and he or anyone else from Gettel still has not let me know anything. According to Florida Motor Vehicles my vehicle is still titled to the previous owner in Iowa. I have written to the Florida Attorney General and the Florida Highway Safety and Motor Vehicles. I am at a complete loss what to do at this point, buying a car and getting tags and a title from a dealership should be a seemless process, but this has been anything but that and the lack of communication is completely inexcusable.

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Please don't use this dealership, they will bully you into buying a car. In which the check engine light comes on three days after purchasing. WELL I learned my lesson. They prey on single moms/women. Don't do it!!!!

Just watch the sales people they will try and rob you. Thats the best word for it. They will hit you with a higher interest on the loan and a higher price on the car. Very scammy. I will never go back to gettel again due to the sales guy and their sales practices. They are far far from upfront pricing and be very cautious if they lower the price that they dont switch the car on you without you knowing. The whole process is something I'll never ever go through with them again. Thats your warning. Dont let ... Read More

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Google - Apr 11, 2025

Just watch the sales people they will try and rob you. Thats the best word for it. They will hit you with a higher interest on the loan and a higher price on the car. Very scammy. I will never go back to gettel again due to the sales guy and their sales practices. They are far far from upfront pricing and be very cautious if they lower the price that they dont switch the car on you without you knowing. The whole process is something I'll never ever go through with them again. Thats your warning. Dont let them scam you out of interest rate and price, they will try for sure

Scammers. They add more COST than the electronic registration fee and pre delivery fees and the tax and title. They say "optional dealer installed options" are the causes of fees that increase the price. They wanted an extra 4 thousand. They advertise on Autotrader and google. Beware the "Options" CON. Addendum The manager says. "There committed to being transparent", the problem is they should be transparent upfront 😕, not run up the tab after advertising falsely upfront. I called them up told them I was driving a distance to see them, asked for all fees and ... Read More

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Google - Apr 9, 2025

Scammers. They add more COST than the electronic registration fee and pre delivery fees and the tax and title. They say "optional dealer installed options" are the causes of fees that increase the price. They wanted an extra 4 thousand. They advertise on Autotrader and google. Beware the "Options" CON. Addendum The manager says. "There committed to being transparent", the problem is they should be transparent upfront 😕, not run up the tab after advertising falsely upfront. I called them up told them I was driving a distance to see them, asked for all fees and taxes THEN when I get up there I get hit with thousands in charges extra. Shame on them. Addendum Bought a car. Love it. Dealers charge 4g on cars over 27 g. The trick is to find a low sales price on line.There is a database that shows you been going to other dealers. They call you up more than the craziest ex you ever had. Good luck y'all .

Excellent salesman! He kept a very professional and comfortable experience! I highly recommend him! We look forward to buying our next vehicle from him!

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I brought my 2020 Venue in to have it serviced and asked to have the oil changed, cooling fluids replaced and brakes checked. Whenever I applied the brakes after going 30 mph I heard a thump like a small rolling log hitting something. I checked under the seats and in back and nada. Upon checkout with Anthony I asked if anything was found. He said no, all was well with a coy grin. I got into my var and low and behold besides some paperwork there was a small container of Aunt Nellie's beets on the passenger seat. Problem solved By ... Read More

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DealerRater - Mar 20, 2025

I brought my 2020 Venue in to have it serviced and asked to have the oil changed, cooling fluids replaced and brakes checked. Whenever I applied the brakes after going 30 mph I heard a thump like a small rolling log hitting something. I checked under the seats and in back and nada. Upon checkout with Anthony I asked if anything was found. He said no, all was well with a coy grin. I got into my var and low and behold besides some paperwork there was a small container of Aunt Nellie's beets on the passenger seat. Problem solved By the way the service was on time and well done. Only thing missing was a interior vac and exterior wash which used to be done. I suggest it be reinstated cause a little bit more goes a long way more.

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Have taken car in under warranty three times for same issue . Still have not found where noise is coming from rear of car . Rotated tires that are directional bias now tire noise super loud . Hopefully this time they get this resolved . Car at 57k looking for new car but thinking it will not be Hyundai . To their credit they are throwing parts at it after second time there . But taking time to sit at dealer just to get same issue once you leave only to have to wait a week to bring it back. This is not right keep car ... Read More

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Google - Mar 17, 2025

Have taken car in under warranty three times for same issue . Still have not found where noise is coming from rear of car . Rotated tires that are directional bias now tire noise super loud . Hopefully this time they get this resolved . Car at 57k looking for new car but thinking it will not be Hyundai . To their credit they are throwing parts at it after second time there . But taking time to sit at dealer just to get same issue once you leave only to have to wait a week to bring it back. This is not right keep car till it is fixed

Anthony was great. I just wanted to add that the last guy that wrote a review about him being a punk and how rude he was needs to go to anger management classes. It’s crazy to me that you can sit here and be so arrogant to write such a nasty review when the customer was most likely the issue. If you can’t be a nice human being, stay the xxxx home. Thanks for doing such an amazing job, Anthony. I’ll be back to see you!

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Our experience is the reason why people hate car dealerships. Salesman Justin Cox was totally incompetent and lazy. I went into the dealership to negotiate the price of the vehicle we wanted. I gave Justin all the particulars of the vehicle that we wanted. After two hours of negotiating, I explained my wife will be home Sunday morning, and depending on what the price of my turn in , would determine if we move forward with the deal. Justin had all day Friday and Saturday to get our vehicle appraised, Sunday morning we return to the dealership to find out our ... Read More

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Google - Feb 28, 2025

Our experience is the reason why people hate car dealerships. Salesman Justin Cox was totally incompetent and lazy. I went into the dealership to negotiate the price of the vehicle we wanted. I gave Justin all the particulars of the vehicle that we wanted. After two hours of negotiating, I explained my wife will be home Sunday morning, and depending on what the price of my turn in , would determine if we move forward with the deal. Justin had all day Friday and Saturday to get our vehicle appraised, Sunday morning we return to the dealership to find out our vehicle wasn’t yet appraised,to make matters worse his work up sheet that we did on Friday, was not the vehicle we wanted… We have purchased 5 vehicles from Gettel in the past and will never walk into another Gettel dealership again..

I went on Saturday to try to get a lease vehicle. I had my catty srx trade. I was offered $500 for my trade. I literally called them thieves .my car is worth so much more. We left and went to another dealership that gave me $3,500 for my trade . I then purchased GMC Danali Acadia.. I am very happy with my purchase. Today the manager Bobby called me to ask about my experience at their dealership. I had nothing but negative things to say about this dealership. There not willing to work with you. Then they insult you by offering you $500 ... Read More

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Google - Feb 24, 2025

I went on Saturday to try to get a lease vehicle. I had my catty srx trade. I was offered $500 for my trade. I literally called them thieves .my car is worth so much more. We left and went to another dealership that gave me $3,500 for my trade . I then purchased GMC Danali Acadia.. I am very happy with my purchase. Today the manager Bobby called me to ask about my experience at their dealership. I had nothing but negative things to say about this dealership. There not willing to work with you. Then they insult you by offering you $500 for a trade in. Well thank you gettel for proving to me what others warned me about. Sorry I even gave you the time and day and wasted my time. Bobby don't act so surprised about the $500 trade in insult. I'm sure when the sales guy left us for a moment he consulted with you. I will never go back there again. Any of these dealerships

Took my Kona there for an electric diagnosis. Left there being told need new radio or rear camera, each $1300. Went home did another install of software and it worked. Spent money for nothing, if I didn't try again I would of spent money for something I didn't need.

We were very pleased with the service we were given during our new purchase of a Tucson. Everything was really pleasant.

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This was the absolute worst experience with a car dealership that I have ever had!!!!! We do not live near this dealer, but found the used Hyundai we have been searching for. We were making a deal over the phone then going to fly to Florida to pick up the vehicle. We made an offer on the vehicle and left a $500.00 deposit via credit card. We waited several hours for someone to get back to us on the offer and they never did, so we called back, the person we needed to speak with was still unavailable. After not hearing ... Read More

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Google - Feb 9, 2025

This was the absolute worst experience with a car dealership that I have ever had!!!!! We do not live near this dealer, but found the used Hyundai we have been searching for. We were making a deal over the phone then going to fly to Florida to pick up the vehicle. We made an offer on the vehicle and left a $500.00 deposit via credit card. We waited several hours for someone to get back to us on the offer and they never did, so we called back, the person we needed to speak with was still unavailable. After not hearing anything we called back again, same thing a few more times. No one ever did get back to us that day. So the next day we waited until the dealership had been open for a little bit to give them the chance to call us and of course they did not. So again we called, the girl we talked to was incredibly nice. We asked to speak with the manager, she said he was with a customer and she would have him call us in 5-10 minutes (she was the same person we spoke with several times the day before and she was very pleasant every time we spoke to her). Well, low and behold an hour passes and no call from the manager, shocker!!! We called back and the same person told us she would locate him and call us right back. She did, but when she transferred the call to him it rang several times and went to his voice mail. We hung up and called right back, she again transferred the call and again several rings and voicemail. We called back yet again, this time my husband demaned that the manager call us back immediately. A few minutes later he did, he gave us some story about how busy they were the day before. Honestly, I don't really care how busy they were the fact is we were paying customers from afar just like the paying customers that were physically in the dealership yesterday. This manager Javaier was very rude and kept saying "we were very busy, you just don't understand" it really doesn't matter how busy you were, at some point you most definitely had a few minutes to make a phone call even if it was after hours. He had nothing showing that we left a deposit. He discussed the offer they came up with and I certainly don't understand his kind of math!!!! The vehicle is listed on Gettel Hyundai's web page for $32,978 less a $7,000 down payment and a $500 deposit he says we would be financing $31,000.....how in the heck do you figure that?!?!?!?! He then started talking about dealer add-ons, any dealer add-ons should definitely be included in the asking price on a used vehicle, any vehicle for that matter. At this point the conversation was starting to get loud, he actually had the nerve to tell us that since we are 1500 miles away we don't have to do business with them!!!! Clearly they are not in the business of selling cars. BUYER BEWARE!!!!!! If I could give them 0 stars that's what I would do. I clearly should have left well enough alone after my first encounter, but I didn't. On Monday, after the review above another sales manager called and was very apologetic, we did end up making a deal on this vehicle. It has now been over 10 weeks since I purchased the vehicle and I still don't have tags or a title. I have made many calls to many different people at Gettel and no one can give me answers, in fact they won't even return phone calls. The last person I spoke with on Friday April 4th said he was the finance manager and would have answers for me on Monday April 7th, today is April 26 and I still have not heard from him or anyone else. They did issue a second set of temp tags, but those didn't come until 11 days after the others expired. I have written to the Florida Attorney General and the Florida Highway Safety and Motor Vehicles. The FHSMV issued another temp tag, which came 6 days after the other went dead. It is incredibly frustrating to be making payments on a vehicle that apparently I do not own! I am at a loss as to what to do, buying a vehicle from a dealership and getting tags and a title should be a seamless process, this has been anything but that.

Well i have to say after buying a dozen plus cars over the last 30 plus years I found a car dealership that stays true to their word. Not only was this the easiest and most honest group of people i have ever dealt with, but Karl said he woudl follow up and he not only called once, not twice but three times in the past month to see how my Santa Cruz was doing. 5 Stars , 2 Thumbs up, if you are buying a car new or used go to the Gettel Group Thanks Karl

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I bought 4 tires and when I picked up the car I was presented with a $2400 estimate for a front end repair. I took it somewhere else and the car didn’t need that repair. Why?

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